Tour Terms and Conditions
Reservation and Payment
1. Please contact Silk Road Travel Management Limited by email travel@the-silk-road.com or call (+852) 2736 8000 to make a reservation. A non-refundable deposit of 30% of the tour price per person together with a booking form will be required. Our travel consultant will contact you for payment arrangement.
2. Balance payment has to be made at least 30 days prior to tour departure or Silk Road Travel Management Ltd reserves the right to cancel the tour without prior notice.
3. Full payment has to be made within 24 hours for any booking received 30 days before departure.
4. Payment can be made through bank transfer / remittance payable to SILK ROAD TRAVEL MANAGEMENT LTD.
5. Booking will be cancelled if failed to comply with above payment condition.
Travel Document/ Visa
1. Client must ensure his or her passport/ travel document have at least six months validity from the return date.
2. Client must hold a valid entry visa.
3. The Company is not liable for any problem arises from personal travel document issue.
Cancellations and Refund
1. After reservation, for cancellation received 30 days before departure, the deposit will be forfeited but the balance paid will be returned.
2. For cancellations received 29 and 8 days before departure, 30% of the tour cost will be charged.
3. For cancellations received within 7 days of departure, 80% of the tour cost will be charged.
4. Full charge will apply for any cancellation received within 24 hours before departure or unused portion.
5. All deposits and payments are non- transferrable.
6. After tour confirmation, if a tour member wants to change the departure day, transportation, accommodations, tours, or transfer the tour to a third party, the Company shall consider it as a cancellation of the entire tour and a cancellation charge will be levied on the tour member.
7. No refund will be made for any unused portion of the tour.
Responsibility
1. The Silk Road Travel Management Ltd. (the Company), and their Travel Agents have arranged for these services to be performed under the responsibility of various contractors. The Company and / or these agent partners therefore act only as agents for the hotels, airlines, car companies, or other services and all coupons, exchange orders, receipts, contracts and tickets issued by the Company is subject to any and all tariffs terms and conditions under which any accommodation, transportation or any other services whatsoever are provided by such hotels, airlines, car companies, or owners or contractors and by the acceptance of such coupons, exchange orders, receipts, contracts and tickets the package participants agree to the foregoing and so agreed that neither Company nor any parent, subsidiary nor affiliate companies will be or become liable or responsible for any loss, injury or damage to person, property or otherwise, whether due to its or their negligence or otherwise in connection with any accommodation, transportation, or other services or resulting, directly or indirectly from acts of god, dangers incident to the sea, fire, breakdown in machinery or equipment, acts of government or other authorities, hostilities, civil disturbances, strikes, riots, thefts, fire rages, epidemics, quarantines, medical or customs regulation, delays or cancellations of or changes in itinerary or schedules, or from any causes beyond the Company's control, or for loss or damage resulting from improper or insufficient passport validity, visas or other documents and that neither the Company nor any parent, subsidiary or affiliate companies will be or become liable or responsible for any additional expense or liability sustained or incurred by the package participants as a result of any of the foregoing causes. The Company reserves the right to alter, amend or cancel any of the arrangement contained in the itineraries, to the extend not to conflict with or contrary to any written laws, the aforesaid provision will apply and except to as excluded by any laws in force in those countries the limitations relating to liability and other provisions imposed or implied therein will apply.
2. In the case where natural calamity or disaster, weather conditions, civil unrest, suspension of services related to transportation, accommodation and other facilities, governmental orders, or other causes that make safe, smooth tour operation impossible, or when there is a valid reason to believe the tour cannot continue. The Company reserves the right to cancel or tour and will refund part of the tour fare after deduction of all the expenses involved to tour members.
3. In the case of unexpected incidents such as typhoons, rainstorms, flight delay/cancel, natural disasters, political unrest or epidemic, the Company shall not be responsible for any additional costs such as hotel accommodation, transportation fees, long distance telephone charges, as a result from the incidents mentioned above. The Company shall try its best to resolve the situation and client shall continue the alternative tour programme proposed by the Company should there any. Client shall be responsible for all the extra cost incurred.
4. Should there be a change in the exchange rate of local currency, increases or reductions of fuel surcharge and transport fares, etc, and any other costs involved due to reasons beyond the Company's control, the Company shall change the tour fare accordingly. Client shall pay for the price difference before departure or it will be considered as cancellation of the tour.
5. If the client deliberately fails to keep the law on defamation in the action or speech or insulting other members and related workers, the tour escort / the company may disqualify the client of any tour and no refund will be made.
6. Client must conscientiously comply with regulations in all cities and countries. It is forbidden to carry illegal goods.
7. The Company will not be responsible for any tour member if he/she is refused by the immigration officer at each country upon arrival. No refund will be made in this regard.
8. The tour fare is dependent on the number of participants, should the number of tour member be changed, the Company reserves the right to change tour fare within the allowable range specified in the tour contract or quotation.
9. Client should take full responsibility for engaging in such dangerous sports and activities as skydiving, bobsledding, hang-gliding (motor- driven or otherwise), gyro-plane flying, mountain climbing (using such specialized tools as picks), camel / horse riding and others not included in the Company tour. The Company is not liable for any loss or damage of properties or injury due the engagement of these activities, even if the activities are recommended by the Company.
10. Client is responsible for his or her individual purchases at any shops, which may or may not be recommended by the Company or tour guide, with or without accompaniment of a tour guide or a local land operator. In the course of client’s shopping, the Company and its local land operators will not be liable for any expenses arising from client injury or illness, the return of lost baggage or articles left behind owing to personal negligence, as well as changes incurred by independent activity.
11. Other matters are subject to the Company's travel contract or quotation, including related tour documents presented separately.
12. The tour conditions and tour fares specified herein are valid as of 1 April 2014.
13. The package tours operated by a licensed travel agent are under the protection by the TICF (Travel Industry Compensation Fund). Please make sure that the receipts for the outbound travel service are clearly franked to indicate levy payment equal to 0.15% of the outbound fare paid. Bring along the photocopy of the receipt on the tour and deposit the original receipt at home or with a relative.
14. As advised by the Travel Industry Council of Hong Kong (TIC), clients are recommended to purchase a travel insurance policy before tour departure, which cover at least emergency evacuation, death and disability. If client refuses to purchase travel insurance, a declaration of not purchasing travel insurance from the client is required. For information about domestic travel insurance, please contact our travel consultant.
15. According to the Resolution No. 223 “Cancellation of Package Tours for Reasons beyond Control” suggested by the Travel Industry Council of Hong Kong (TIC), should package tours be cancelled because of reasons beyond control, travel agencies may collect cancellation charges and the amount of the handling fee (if any) collected for cancelling package tours (including but not limited to charges by the airlines, cruise companies, and train companies). The actual amount will be subject to the final decision from the transportation companies and a handling charge of HKD500 from the Company. For details of the Resolution No. 223, please visit www.tichk.org.
16. The company reserves the right to revise above tour terms and condition at any time without prior notice.
17. Upon reservation of the tour, client confirms to have read and to accept the “Tour Terms and Conditions” stated herein.
18. Should there be any discrepancy between the Chinese version and English version of the Tour Terms and Conditions, the Chinese version prevails.
